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Thursday, July 06, 2006

Customer Service at Factory Brand Shoes ...

Over the weekend, we had gone to Great Mall in Milpitas for buying a running shoe for me. I went into this store called Factory Brand Shoes - a store which carry a good variety of running shoes and a decent variety of sizes. I am loyal customer of Asics and i size if 11 (4e) - not finding it on the shoe rack, I went to ask a customer service agent who was sitting behind the counter. I was shocked by her response - its my lunch time and so, I should come back later and ask her. Boy! - that left me flabbergasted - i never knew that i would have to face such customer service in this country which is so capitalist and so, customers are always considered as kings. Also, I think, she could have told me the same message in a more subtle way. She could have shown some discomfort while answering my question with some reference to her sandwich that she was eating and I could have got the hint.

Anyway, it was the worst form of customer service that one could expect. Do you have any such incidents to share - post your comments.

-- Thyaga

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